Privacy Policy

1. Who We Are

This website is operated by Hydrotec, a boiler and gas fire servicing, repair and installation business based in Branston, Lincolnshire. This policy explains what personal information we collect, why, and how we look after it.

2. Information We Collect

We collect information you give us directly when you contact us, request a quote or book a job, which may include:

• Your name
• Phone number and/or WhatsApp number
• Email address
• Home or property address (for site visits and Gas Safety Certificates)
• Details about the job or appliance you need help with

We do not collect payment card details through this website.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes
• Arrange and carry out appointments
• Issue certificates and paperwork (e.g. Landlord Gas Safety Certificates)
• Keep records required by gas safety regulations
• Communicate with you about your booking

We do not use your information for marketing without your consent, and we never sell your personal information to third parties.

4. WhatsApp & Phone

If you contact us via WhatsApp or phone, that conversation is subject to the privacy practices of those platforms as well as this policy. We keep a record of messages and calls where reasonably necessary to manage your booking.

5. Legal Basis

We process your information because it's necessary to perform a contract with you (e.g. carrying out the job you've booked), to comply with our legal obligations as a Gas Safe registered engineer, or because you've given us your consent (e.g. contacting us with an enquiry).

6. Sharing Your Information

We don't share your personal information with third parties except where required to deliver the service you've requested (for example, submitting a Gas Safety record where legally required), or where we're required to by law.

7. How Long We Keep Your Information

We keep job records and safety certificates for as long as required by gas safety regulations and good practice, and other enquiry information only for as long as reasonably needed.

8. Your Rights

Under UK data protection law, you have the right to ask us what personal information we hold about you, to request corrections, and to ask us to delete information we no longer need to keep. To make a request, contact us using the details below.

9. Cookies

This website does not use tracking or advertising cookies. It may use essential functionality only, required for the site to work correctly.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this policy or how your information is handled, contact us at info@hydrotec.uk or message us on WhatsApp.